Support — 24/7

We're here when you need us.

Average human reply in under five minutes. Server admins live on Discord, named CSMs on Network, and a help center that's actually maintained.

Median first reply

12% faster than last quarter

Platform uptime · 90-day

99.99%

Meets SLA for 27 months running

Servers online · right now

96.3% admin CSAT this quarter

Channels

Pick the room you'd rather be in.

All channels staffed by Voidcraft server engineers — no outsourced tier-one.

8,400+ server owners & bot devs. Voidcraft admins live in #help and #incidents. Median response 6 minutes.

Best for billing, refunds, or anything that needs a paper trail. Replies under 5 minutes on Pro & Network plans.

420+ guides — modpack troubleshooting, plugin conflicts, bot deploy recipes, and migration playbooks for moving off Apex, Shockbyte, and Pebblehost.

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We triage by impact, not by plan tier. Expect a human in your inbox shortly.

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Three plans. Real prices. No overage traps, no DDoS surcharges.